Terms of service

Terms and Conditions Dimehouse

These general terms and conditions of Vince Ecom BV (hereinafter: Dimehouse) have been created in consultation with the Consumers' Association in the context of the Coordination Group on Self-Regulation Consultation (CZ) of the Social and Economic Council and enter into force on 1 June 2014.

Table of contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling -off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in the event of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
ARTICLE 12 - NEAR and extra warranty
Article 13 - Delivery and implementation
Article 16 - Complaints procedure
Article 17 - Disputes
ARTICLE 18 - Brancheg guarantee
Article 19 - Additional or different provisions
Article 20 - Change of the General Terms and Conditions Dimehouse

Article 1 - Definitions

In these terms and conditions::

Additional agreement: an agreement in which the consumer acquires products, digital content and/or services in connection with a distance agreement and these goods, digital content and/or services are delivered by the entrepreneur or by a third party on the basis of an appointment between that third party and the entrepreneur;
Reflection time: the period within which the consumer can use his right of withdrawal;
Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;
Day: calendar day;
Digital content: data that is produced and supplied in digital form;
Public agreement: an agreement that is to the regular delivery of goods, services and/or digital content during a certain period;
Sustainable data carrier: any tool - including e -mail - that allows the consumer or entrepreneur to store information that is personally addressed to him in a way that future consultation or use for a period that is tailored to the goal for which the information is intended, and which makes unchanged reproduction of the stored information possible;
Right of withdrawal: the possibility of the consumer to refrain from the distance agreement within the cooling -off period;
Entrepreneur: the natural or legal person who is a member of Dimehouse and products, (access to) digital content and/or remote services to consumers;
Distance agreement: an agreement that is concluded between the entrepreneur and the consumer in the context of an organized system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement exclusively or also made use Is from one or more techniques for remote communication;
Model form for withdrawal: the European model form for cancellation form included in Annex I of these Terms and Conditions. Appendix I does not have to be made available if the consumer has no right of withdrawal with regard to his order;
Technology for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet in the same room simultaneously.

Article 2 - Identity of the entrepreneur

Vince Ecom B.V.
Jules Verneweg 24
7821AE Emmen

Mail: klantenservice@dimehouse.nl

Chamber of Commerce number: 93298420
VAT identification number: NL866345048B01
Account number: NL74INGB0105395978

Article 3 - Applicability

These General Terms and Conditions apply to every offer of the entrepreneur and to every distance agreement between entrepreneur and consumer.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance agreement is concluded how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
If the distance agreement is concluded electronically, contrary to the previous paragraph and before the distance agreement is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that they on A simple way can be stored on a sustainable data carrier. If this is not reasonably possible, before the distance agreement is concluded, it will be indicated where the general terms and conditions can be taken into account electronically and that they will be sent free of charge electronically or in any other way at the request of the consumer.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraph applies mutatis mutandis and the consumer can always rely on the applicable provision that is most favorable for him in the event of conflicting conditions .

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products offered, digital content and/or services. The description is sufficiently detailed to make a good assessment of the offer possible by the consumer. If the entrepreneur uses images, they are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or apparent errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with the acceptance of the offer.

Article 5-The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and the compliance with the conditions set with it.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensures a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate safety measures for this.
The entrepreneur can inform himself within the legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsibility of the distance agreement. If the entrepreneur has good grounds on the basis of this investigation not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
The entrepreneur will notify the following information, in writing or in such a way that it can be stored in an accessible manner at a sustainable data carrier at the latest when the product, service or digital content to the consumer is delivered to the consumer at the latest:
the conditions under which and the way in which the consumer can use the right of withdrawal, or a clear report on the exclusion of the right of withdrawal;
the information about guarantees and existing service after purchase;
the price including all taxes of the product, service or digital content; Insofar as applicable the costs of delivery; and the method of payment, delivery or execution of the distance agreement;
the requirements for cancellation of the agreement if the agreement has a duration of more than one year or an indefinite duration;
If the consumer has a right of withdrawal, the model form for withdrawal.
In the event of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6-Right of withdrawal

With products:

The consumer can dissolve an agreement with regard to the purchase of a product during a cooling -off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but not oblige him to give his reason (s).
The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer, who is not the carrier, received the product, or:
If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, provided that he has clearly informed the consumer about this prior to the ordering process, refuse an order of multiple products with a different delivery time.

Download Return Form

Article 7 - Obligations of the consumer during the cooling -off period

During the cooling -off period, the consumer will handle the product and the packaging carefully. It will only unpack or use the product to the extent that is necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer can only use and inspect the product as he could do in a store.
The consumer is only liable for value reduction of the product that is the result of a way of dealing with the product that goes beyond permitted in paragraph 1.
The consumer is not liable for value reduction of the product if the entrepreneur has not provided it for or at the conclusion of the agreement all legally required information about the right of withdrawal.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer uses his right of withdrawal, he reports this to the entrepreneur within the cooling -off period by means of the model form or in a other unambiguous way.
As soon as possible, but within 14 days from the day following the report referred to in paragraph 1, the consumer will return the product, or hands this to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the cooling -off period has expired.
The consumer returns the product with all supplied accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

Article 9-Obligations of the entrepreneur in the event of withdrawal

If the entrepreneur makes the consumer's notification possible electronically, he will send a confirmation of receipt immediately after receipt of this report.
The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer reports the cancellation. Unless the entrepreneur offers to collect the product himself, he can wait to repay until he has received the product or until the consumer shows that he has returned the product, depending on what time falls earlier.
For reimbursement, the entrepreneur uses the same payment method that the consumer has used, unless the consumer agrees with a different method. The reimbursement is free of charge for the consumer.
If the consumer has opted for a more expensive delivery method than the cheapest standard delivery, the entrepreneur does not have to repay the additional costs for the more expensive method.

Article 10 - Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this with the offer, at least in time before the conclusion of the agreement, has stated:

Products or services whose price is bound by fluctuations on the financial market on which the entrepreneur has no influence and that can occur within the withdrawal period
Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, led by an auctioneer, and where the Successful bidder is obliged to purchase the products, digital content and/or services;
Service agreements, after full performance of the service, but only if:
The implementation has started with the explicit prior approval of the consumer; and
The consumer has stated that he loses his right of withdrawal as soon as the entrepreneur has fully implemented the agreement;
Package trips as referred to in Article 7: 500 of the Dutch Civil Code and agreements of passenger transport;
Products manufactured according to consumers that are not prefabricated and that are manufactured on the basis of an individual choice or decision of the consumer, or that are clearly intended for a specific person;
Products that are irrevocably mixed with other products after delivery by their nature;
The implementation has started with the explicit prior approval of the consumer; and
The consumer has stated that he loses his right to withdrawal.

Article 11 - The price

During the validity period stated in the offer, the prices of the products and/or services offered are not increased, except for price changes as a result of changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are bound by fluctuations on the financial market and on which the entrepreneur has no influence, with variable prices. This bondage to fluctuations and the fact that any prices mentioned are target prices are stated with the offer.
Price increases within 3 months of the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and::
these are the result of legal regulations or provisions; or
The consumer has the authority to cancel the agreement with effect from the day on which the price increase starts.
The prices mentioned in the range of products or services include VAT.

ARTICLE 12 - FACILY OF AGREEMENT AND EXTRA WARRANTY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the Agreement and /or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. The entrepreneur is not responsible for any damage due to incorrect assembly.
An additional warranty provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement if the entrepreneur has failed to fulfill his part of the agreement.
Extra guarantee is understood to mean any commitment of the entrepreneur, his supplier, importer or producer in which he grants certain rights or claims to the consumer that go beyond what they are legally required in the event that he has failed to fulfill his part of the agreement .

Article 13 - Delivery and implementation

The entrepreneur will observe the greatest possible care when receiving and in the implementation of orders of products and when assessing applications for services.
The place of delivery is the address that the consumer has made known to the entrepreneur.
With due observance of what is stated on this in Article 4 of these General Terms and Conditions, the entrepreneur will execute accepted orders with competent emergency but at the latest within 14 days, unless a different delivery period has been agreed on the website. If the delivery is delayed, or if a carrier is negligent, the entrepreneur cannot take responsibility for this. However, the entrepreneur will do her utmost to mediate between the consumer and carrier in order to have the delivery take place correctly within 14 days. Naturally, the Consumer retains the right to cancel the order and to return for free (partly or in its entirety). In that case, the consumer has the right to terminate the agreement without costs.

After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated and announced to the entrepreneur, unless explicitly agreed otherwise.

Article 16 - Complaints procedure

The entrepreneur has a sufficiently announced complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the implementation of the agreement must be submitted to the entrepreneur in full and clearly defined within a reasonable time after the consumer has found the defects.
Complaints submitted to the entrepreneur will be answered within a period of 2 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 7 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

Complaints or damage about a delivered item must be stated to customer service within two days of receipt.

A complaint about a product, service or service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of Dimehouse (www.dimehouse.nl)
The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is susceptible to the dispute settlement.

Article 17 - Disputes

Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions relate.

Article 18 - Additional or different provisions

Additional or deviating provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner in a sustainable data carrier.

Article 19-Change of the General Terms and Conditions Dimehouse

Dimehouse will not change these general terms and conditions than in consultation with the Consumers' Association.
Changes to these terms and conditions are only in force after they have been published in appropriate manner, on the understanding that in the case of applicable changes during the term of an offer, the most favorable provision for the consumer will prevail.

General terms and conditions Competition/competition

These general terms and conditions apply to competitions/competitions on the website of Dimehouse. By participating in the relevant competitions/competitions, the participant agrees to the following general terms and conditions Competition/competition. In addition, specific conditions are declared applicable per competition/competition.

1 - Participants up to the age of 16 declare that they have obtained permission from (a) parent (s) to participate in the competition/competition.

2 - The participant is obliged to provide correct, current and complete information when participating in the competition/competition. Dimehouse may request a winner to provide evidence of his/her identity for the presentation of the prize and a valid registration on the residential or residence address specified by the participant.

3-The winners can receive a message by telephone, e-mail or by post of the prize won on the e-mail address, correspondence address or telephone number specified by the participant.

4 - It is not possible to correspond to the result and granting of the price.

5 - Participation is excluded for people not living in the Netherlands or Belgium.

6 - The prize is personal and is in the name of the winner. The price is not transferable, interchangeable or can be paid out in money or for other products or services. In the event of a refusal or not acceptance of the price or the conditions/competitions attached to the competition/competition, the price will not be paid. Then it is entitled to attract another winner.

7 - If the price consists of tickets for film festivals, film performances or similar or other events, no claim can be made to any form of compensation in the event of cancellation.

8 - The participant gives permission to process personal data in connection with participation in the promotion. Dimehouse may include the personal data in its database, which will be treated confidentially.

9 - The personal data can be used to implement the competition and the presentation of the price. In that context Dimehouseentitled to provide the personal data to third parties who are involved in the relevant competition/competition after digital/written permission.

10 - Use of the price made available is for the account and risk of the winner. Dimehouse Can not be held liable for the use of the prize by the winner.

11 – Dimehouse is in no way liable for any damage resulting from participation in the promotion, nor for any technical malfunctions, defects or delays with regard to participation in the competition or the designation of the winner.

12 – Dimehouse is in no way liable for possible problems or defects that arise from the use of the website and/or download any components with regard to the promotion.

13– Dimehouse is entitled to disqualify participants and/or exclude participation if they are of the opinion that the participants do not act in accordance with the General Terms and Conditions of the Conditions Conditions or if the participants are otherwise a fraudulent way to access the competition/competition or the course of the competition on influence unfair way.

14 – Dimehouse is entitled at any time at all times and without prior notice, to change or adjust these general terms and conditions competition/competition during the term of the competition, or to stop, change or adjust the competition/competition/competition without giving a reason For her movering reasons, without that Dimehouse As a result, the participant is obliged to compensate for damage in any way. Change or adjustment of the competition/competition will be done by Dimehouse are made known in an appropriate public in its website.

15 - If one or more provisions of the General Terms and Conditions Competition/competition are void or invalid, then this does not affect the validity of the other provisions of the General Terms and Conditions Competition/competition.

16 - For any questions, complaints or comments about the competition/competition you can use our contact form, always state the name of the competition. Dimehouse Will respond as soon as possible.

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These general terms and conditions (hereinafter: the "General Terms and Conditions Competition/competition") apply to competitions/competitions on the website of Dimehouse. By participating in the relevant competitions/competitions, the participant agrees to the following general terms and conditions Competition/competition. In addition, specific conditions are declared applicable per competition/competition.

1 - Participants up to the age of 16 declare that they have obtained permission from (a) parent (s) to participate in the competition/competition.

3-The winners can receive a message by telephone, e-mail or by post of the prize won on the e-mail address, correspondence address or telephone number specified by the participant.

4 - It is not possible to correspond to the result and granting of the price.

5 - Participation is excluded for people not living in the Netherlands or Belgium.

7 - If the price consists of tickets for film festivals, film performances or similar or other events, no claim can be made to any form of compensation in the event of cancellation.

9 - The personal data can be used to implement the competition and the presentation of the price. In that context Dimehouse entitled to provide the personal data to third parties who are involved in the relevant competition/competition after digital/written permission.

10 - Use of the price made available is for the account and risk of the winner. Dimehouse Can not be held liable for the use of the prize by the winner.

12 – Dimehouse is in no way liable for possible problems or defects that arise from the use of the website and/or download any components with regard to the promotion.

14 – Dimehouse is entitled at any time at all times and without prior notice, to change or adjust this general terms and conditions competition/competition during the term of the competition, or to stop, change or adjust the competition/competition/competition without giving a reason For her movering reasons, without that Dimehouse As a result, the participant is obliged to compensate for damage in any way. Change or adjustment of the competition/competition will be done by Dimehouse are publicly announced in an appropriate way in its website.

16 - For any questions, complaints or comments about the competition/competition you can use our contact form. Always state the name of the competition. Dimehouse Will respond as soon as possible.